Refund and Return Policy

Thank you for shopping at Shiva Arts . We value your trust and satisfaction, and we aim to ensure every customized product meets your expectations. Because our products are made to order, please read our return and refund policy carefully.

1. Customized Products – No Returns or Exchanges

All our products are personalized/custom-made based on your provided specifications. As such, we do not accept returns or exchanges for:

• Change of mind
• Incorrect selection of size, color, or design
• Typographical errors provided by the customer during order placement

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos of:

• The damaged product
• The packaging
• Your order details

We will evaluate the issue and, if eligible, offer a:

• Replacement of the item
• Store credit
• Full or partial refund

3. Order Cancellations

Orders for customized products cannot be canceled or modified once production has started. If you need to make changes, contact us immediately after placing the order. We’ll do our best to accommodate your request if production has not begun.

4. Incorrect or Incomplete Orders

If you receive an incorrect order (wrong product/design), please inform us within 48 hours of receipt. We will correct the issue at no additional cost.

5. How to Report an Issue

To initiate a refund or replacement request, please email us at shivaarts@gmail.com with:

• Order number
• Description of the issue
• Relevant photographs

6. Shipping Costs

• If a return is approved due to our error (defect, damage, wrong item), we will cover return shipping.
• If the return is not due to our fault, shipping charges will not be refunded, and return shipping will be the customer’s responsibility (if applicable).